Welcome to the new Pegasus Health website

  • 24 Hour Surgery Information

    In a medical emergency, call 111

    Call 24 Hour Surgery

    Call: 03 365 7777

    How to get there
    We are located at 401 Madras Street, Christchurch Central.

    Parking
    You can enter our carpark from Madras Street; turn left just before the lights on Bealey Avenue. We have a drop off area at the front entrance for patients who may require this.

    Public Transport
    You can plan your bus trip from the Journey Planner on the Metro website.

    Accessibility
    We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available.

  • Unsure where to go?

    In a medical emergency, call 111
    • Want 24/7 health advice?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

    • Need a GP appointment

      Call your GP, find a GP or visit Practice Plus for a virtual appointment

    • Should I visit the 24 Hour Surgery?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

What to expect at 24 Hour Surgery BACK UP

24 Hour Surgery is open 24 Hours a day, seven days a week. We are a walk-in clinic, and you don’t need an appointment to visit. On arrival, you will be assessed through our triage system and seen in order of medical priority.

If you have urgent medical concerns or need medical advice, please call Healthline on 0800 611 116.

For emergencies, always call 111 or go to Christchurch Hospital Emergency Department.

24 Hour Surgery is part of Pegasus Health (Charitable) Ltd. You can find out more about our organisation on the Pegasus Health home page

Call: 03 365 7777
Collage of illustrations: Person in wheelchair at table with a nurse, doctor treating baby, doctor with hands in pockets, person in wheelchair with a friend

He aha te mohio i mua i te toronga 24 Hour Surgery

What to know before visiting 24 Hour Surgery

A purple cross icon.

Is 24 Hour Surgery right for me?

Give Healthline a call on 0800 611 116 for free health advice 24/7. They can also help direct you where to go.

Is this an emergency? Call 111 or go to Christchurch Hospital Emergency Department.

Visit Your Best Care for other health options available to you.

You may be greeted by a staff member or security guard at the door. They will ask if you, or someone in your household has COVID.

If you have COVID, please let our team know. You may then be asked to wait in a portable cabin, or taken to a private room inside the building, where you will be seen by the triage nurse. Remember to maintain social distancing and wear a surgical mask.

If you don’t have COVID, you’ll come inside and our receptionists will take your details. The triage nurse will then assess your condition. This system ensures patients with urgent health needs are prioritised. This will be why some patients who arrive after you are seen first. After you are triaged, you will be asked to wait in our waiting areas for your consultation.

We are here to care for you, and when your turn comes, the doctor or nurse practitioner will give you the time you need.

Our waiting room area can get busy, please only bring the people that you need with you for your visit.

We have a comfortable waiting area with free Wi-Fi. The Wi-Fi posters throughout the waiting room have the login information for you. Free activity packs are available for children and there is a TV with child-friendly movies, at the back of the main waiting room.

Ask at reception if you are not sure where this is.

View our Wi-Fi disclaimer.

A nurse may see you before your consultation to ask you for more detail about your condition. They may also arrange for some blood tests, or some observations to be done. This means that the nurse, or one of our health care assistants, may take your temperature, blood temperature, and oxygen reading. They will give this information to the doctor or nurse practitioner who will see you for your health concern.

After seeing the nurse, you may need to wait again to see the doctor or nurse practitioner. During your time with the doctor or nurse practitioner, a nurse or healthcare assistant may also be present to assist with your care.

If you need ongoing care, the team will talk to you about what you may need and what to do next. You will usually see your own general practitioner for a follow up, but this will depend on your condition. For example, you may need to have some more tests, or to come back and see us again. Notes from your visit will be sent electronically to your usual general practitioner, unless you ask us not to.

You will be given any paperwork you need and will be asked to pay your bill. You can use our fee calculator or download our full fees list (PDF)

Illustration of Pegasus Health doctor with white hair writing a note. He wears a stethoscope and a tie.

How we work with your general practitioner (GP)

When you visit us, we send your notes back to your usual GP so they are aware of the treatment and any tests you received. For example, blood tests, x-rays, or other care we have arranged for you. This is so that your GP can follow up with you if needed. If you don’t have a GP, you can find one through our Health Directory

Find a GP