We are challenged to “Be our very best every day”. Being able to develop professionally and personally while doing something really useful for the wellbeing of our community is a great opportunity.
Service Delivery Manager, Business Information Services
Bachelor Degree of Business Computing
Working towards ITIL qualification
Helping patients through technology gives Pegasus Health Service Delivery Manager Yvette Liddington “a real sense of achievement”.
Often regarded as ‘behind the scenes’, information technology can make a patient’s experience within the health system so much easier when the technology is working well.
Thus far, Yvette’s IT career has grown from IT help desk technician to Service Delivery Manager for Pegasus Health. She has worked for a number of different sectors including electronics, technology, health and government.
Keeping up with IT changes means Yvette continues to learn in the job. Her degree in computing is currently being added to with an expert qualification in ITIL (a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business).
Soon after Yvette started working at Pegasus Health, her potential as a leader was noted and acted on. Yvette was selected as the service owner for a new patient management system (PMS), delivered by Pegasus and Intrahealth. “It’s a hugely rewarding and exciting project to be involved in,” says Yvette.