Media & Publications

The following documents are available for viewing and downloading:

media releases



Closure of Pacific Health Clinic, Friday 2 September 2016

Pacific Trust Canterbury, that operated the Pacific Health Clinic has gone into liquidation and closed permanently on Friday 2 September.

Pacific Health Clinic was a part of the Pegasus Primary Health Organisation (PHO) and Pegasus will help its patients find a new general practice.

This is what Pacific Health Clinic (PHC) patients need to do:

  1. If you need urgent medical advice, please call 0800 561 059 to speak with a nurse
  2. Find a new general practice:
  • A list to choose from can be found at
  • If you do not have access to the internet, you can contact Christine Leleifenika, the Pacific Health Clinic PCW - Partnership Community Worker on This email address is being protected from spambots. You need JavaScript enabled to view it.or 021906926 and she will help you.
  • PHC patients who enrol with a new general practice within Canterbury before 10 November 2016 can have one free visit and then other visits to the same general practice at lower than its normal enrolled patient fee until 31 December 2016.
  • After 31 December the normal enrolled fee will be charged for general practice visits – enrolled patients pay less than non-enrolled patients. It may cost more than before because the Pacific Health Clinic was provided with funding to make patient fees lower than most other general practices.
  • Your existing patient records are being stored in a secure location and your new practice will request transfer of the notes when you enrol.

  3. Once enrolled with a new general practice, people attending hospital as an inpatient need to tell the hospital the name of your new doctor. This will make sure the letters from the hospital get to your new doctor.


Changing the Patient Experience - A Case Study for Integrating Health Services - Travis Medical Centre, November 2015

This case study outlines one Canterbury General Practice Team’s journey towards improving care for their patients and the sustainability of their model of care.

Travis Medical Centre was one of the first groups to be supported by the Integrated Family Health Services (IFHS) Programme. With the support of the IFHS Programme, the practice has been implementing changes to their model of care over the past four years.

The report details that the practice’s enrolled patients are now visiting the Christchurch Hospital Emergency Department 50 per cent less than the Christchurch average because their care is better managed by their primary care team. Patients report having much better access to their general practice and people with complex needs report feeling their care in especially tailored to their needs.

During the four year process, an average of 25% (a range of 9% to 30%) capacity gain across General Practitioners has been realised. This has enabled a 14% increase in patient enrolment without additional resources, allowed for more time to be spent with complex patients (identifying unmet need), and has provided lifestyle options for General Practitioners wishing to reduce their workload. Practice Nurses are feeling more empowered and providing more care to patients, access to unplanned care has improved and patient satisfaction has increased. A shift to more pre-planning of care has enabled patients to take greater responsibility for their outcomes and is reducing both patient and clinician time spent during patient visits.

The below publication and recording outlines the practice’s journey through the IFHS Programme and demonstrates what can be achieved by better integrating health services.


Governance, Compliance


Financial and annual report


Ministry and DHB Reporting