Building Practice Capacity Through Healthcare Assistants

At Travis Medical Centre, Healthcare Assistant (HCA) Kate van Peer is demonstrating the value that structured workforce development can bring to a general practice team.
Kate first joined the practice in an administrative role, working at reception. With a year of nursing study already behind her, she was eager to take up the opportunity to move into an HCA role, working more directly with patients and supporting the clinical team.
Today, Kate is gaining hands-on experience in procedures such as venepuncture and immunisation under the supervision of the nursing team, while simultaneously completing a New Zealand Apprenticeship in Health and Wellbeing through Careerforce.
“When you work as a healthcare assistant you learn the practical skills. The apprenticeship gives me the background of the health system,” Kate said. “It helps my confidence in interacting with the patients having that background.”
Kate began her apprenticeship in February and is on track to complete it before the end of the year. Support from the whole practice team plays a key role in Kate’s success.
“All the nurses are so great. I can go to them with anything,” Kate said.
“We’ve got a great staff and we try and create an environment which is supportive,” Practice Manager, Morag Williams, said.
“Having Kate do this training has definitely been worth it for our practice. At the end of the day, it’s only added to our capacity and capability,” Morag said.