At the start of 2020, Pegasus conducted a member survey, requesting feedback on our member support. Thanks to everyone who completed the survey – the feedback was very helpful and insightful.
Since then, we have used this feedback to help inform our support review process. One of the outcomes of this is the formation of a new Practice Relationship Team, consisting of a team leader, four practice relationship managers, two technical consultants and a service coordinator.
Practice Relationship Team Leader Craig Watson says the team will help promote and foster the partnership between Pegasus Health and general practices.
“We’ll be there to guide, support and influence positive business outcomes for General Practice, by assisting with business models of care and process manager expertise. Our technical consultants will also be able to help with business analysis and software support.”
“Our role is really to work with our members, wider communities and entities that make primary health care tick – to help support continuous improvement and change management that’s critical to the sustainability of primary care.”
Cover image: Pegasus Practice Relationship Team from left – Karen O’Malley, Craig Watson, Chenoa Walker, Mark Henare, Steven Tolson, Mike Calley and front right: Donna Gardiner.
Read the full June newsletter here