Welcome to the new Pegasus Health website

  • 24 Hour Surgery Information

    In a medical emergency, call 111

    Call 24 Hour Surgery

    Call: 03 365 7777

    How to get there
    We are located at 401 Madras Street, Christchurch Central.

    You can enter our carpark from Madras Street; turn left just before the lights on Bealey Avenue. We have a drop off area at the front entrance for patients who may require this.

    Public Transport
    You can plan your bus trip from the Journey Planner on the Metro website.

    We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available.

  • Unsure where to go?

    In a medical emergency, call 111
    • Want 24/7 health advice?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

    • Need a GP appointment

      Call your GP, find a GP or visit Practice Plus for a virtual appointment

    • Should I visit the 24 Hour Surgery?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

Give feedback to 24 Hour Surgery

The 24 Hour Surgery team values your feedback. If you have any concerns about your care or experience with us, we would like to hear from you. This will help us improve our services. We also welcome your positive feedback.

You can provide feedback to 24 Hour Surgery through the 24 Hour Surgery patient satisfaction survey.

24 Hour Surgery patient satisfaction survey form
Female doctor wearing a taonga around neck, using stethoscope to check heartbeat of young boy. Orange heart icon.

Patient Satisfaction Survey

The survey should be completed by the person who was cared for by the 24 Hour Surgery team or by the caregiver of a child. If you need help to complete the survey, the answers should be given by your support person from your point of view.

As a consumer of a health and disability support service, you are entitled to have the following rights met:
  • To be treated with respect, dignity, and independence
  • Freedom from discrimination, coercion, harassment, and exploitation
  • To receive services and support of an appropriate standard
  • To effective communication
  • To make an informed choice and give informed consent
  • To make a complaint.

Make a formal complaint

We strive to provide excellent service, however if you are unsatisfied with your visit to 24 Hour Surgery we would like to hear from you. We view complaints as an opportunity to educate staff and take steps to improve our service.

We take your feedback seriously and complaints are dealt with promptly by an audit committee. The complaints process is described in the complaints procedure brochure available to download or by phoning the Complaints Officer on 03 365 7777.

Download complaints procedure (PDF, 260KB)

Alternative ways to place feedback

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Email your feedback

Email your feedback to 24hrsfeedback@pegasus.health.nz.

Please note: This email address is not monitored out of business hours (Monday to Friday 9.00am to 5.00pm) and does not provide health advice. If you need clinical advice, you can phone your general practitioner 24/7, and your call will be answered by a nurse, who can advise what to do and where to go. Alternatively, you can free-phone Healthline on 0800 611 116 for health advice.

Illustration of two Pegasus Health employees talking at a table with laptop and documents

Fill out a feedback form

Fill out a feedback form available at the surgery and post it in the drop box opposite the reception desk.

Illustration of paper plane envelope

Write a letter

Write a letter and post it to us at 24 Hour Surgery, PO Box 3065, CHRISTCHURCH 8140

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Call to speak to the complaints officer

Call 03 365 7777 and ask to speak to our complaints officer.

We will try to get back to you on the same or following day. All feedback receives a written response within five working days.

We may need to access your patient information that was recorded by staff who were involved in your care.

What happens next?

Your feedback will be looked over by a senior clinical staff member and our clinical audit committee. The committee may contact the staff involved in your visit, view your treatment record and other relevant information.

They will then contact you to discuss your concerns and talk over the outcome.

If you need help (advice or support in making your complaint), the Health and Disability Advocacy Service is available to you. This service is available free of charge.

If you are unhappy with the result of our investigation you can contact the Health and Disability Commissioner, who may re-investigate your complaint.

Health and Disability Advocacy Service
Phone: 03 377 7501 Christchurch Office
Free phone: 0800 555 050 Advocacy Nationwide
Website: advocacy.org.nz

Health and Disability Commissioner’s Office
Phone: 0800 11 22 33
PO Box 11934
Wellington 6142
New Zealand
Website: www.hdc.org.nz