Welcome to the new Pegasus Health website

  • 24 Hour Surgery Information

    In a medical emergency, call 111

    Call 24 Hour Surgery

    Call: 03 365 7777

    How to get there
    We are located at 401 Madras Street, Christchurch Central.

    You can enter our carpark from Madras Street; turn left just before the lights on Bealey Avenue. We have a drop off area at the front entrance for patients who may require this.

    Public Transport
    You can plan your bus trip from the Journey Planner on the Metro website.

    We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available.

  • Unsure where to go?

    In a medical emergency, call 111
    • Want 24/7 health advice?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

    • Need a GP appointment

      Call your GP, find a GP or visit Practice Plus for a virtual appointment

    • Should I visit the 24 Hour Surgery?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

The Refugee Health Service is here to make sure you have access to the health care you need.  

If you are a former refugee living in the Ōtautahi Christchurch or Ashburton areas, we can assist you in connecting with local health services, such as: 

  • Finding a doctor or general practice for your health care  
  • Helping with understanding your right to free medical check-ups  
  • Providing information about your eligibility for free health care services.
Free call us on 0800 757 135
Canterbury Refugee Health Service Logo

Free medical help for your first five years

To access health care in New Zealand, you need to enrol at a general practice. It is free to enrol, and as a new resident, you may be able to receive free visits for up to five years. This includes help with:

  • Signing up with a general practice  
  • Before-school health checks for children 
  • Vaccines to keep you healthy 
  • Women’s health screenings, like cervical and breast screening  
  • Pharmacy, to get medication 
  • Laboratories, to get blood tests done 
  • Maternity care, to find a midwife 
  • Optometry, for eye checks and glasses 
  • Dental care, finding a dentist 
  • Wellbeing and mental health services  
  • Other health related support as needed. 

Who can get free visits?

You can access free general practitioner (GP) or nurse visits if you arrived in New Zealand as a:  

  • Quota refugee  
  • Family support or reunification refugee  
  • Community sponsorship refugee  
  • Convention refugee  
  • Asylum seeker, with a letter of acknowledgement of your application.  

You’ll also need to:  

Children under 14 do not have to pay to see a GP or nurse under the Zero fees for under-14s (healthinfo.org.nz) scheme.  

If you do not speak English 

Read more about Interpreting services

You have the right to get a free and confidential professional interpreter for your health appointments. Just ask the receptionist when you book your appointment, or download one of these language cards (healthinfo.org.nz) to help you with this. 

How to enrol with a general practice?

Find a general practitioner that makes you feel comfortable. You can change if you need to, without any cost. To find a Pegasus Health general practice in your area, use our Health Directory.

Bring important documents with you to the general practice. This includes:  

  • Your Immigration New Zealand letter or Immigration and Protection Tribunal letter to prove your refugee status and show that you’ve been in New Zealand for less than five years. The Refugee Health Service can help you to confirm the status 
  • Your passport or Certificate of Identity 
  • Your valid Community Services Card. 

If you don’t have these things, the Refugee Health Service can help you.

When you might pay

Even if you’re eligible for free visits, there might be some costs like:  

  • Certain treatments not included in the visit 
  • Prescription fees at the pharmacy for some medications.  

Always feel free to ask how much things will cost. If cost is a problem, let your general practitioner or nurse know. Or contact us - we can talk about it and find a way to help.

Extra support 

There may be more help available for other health costs, like dental care and glasses. Work and Income New Zealand (WINZ) (workandincome.govt.nz) can talk with you about this and organise an interpreter if you need one. 

For more information and help 

For more details, please contact the Refugee Health Service, you can free call us on 0800 757 135, or send an email to refugee.health@pegasus.health.nz 

Free call the Refugee Health Service on 0800 757 135 Email us at refugee.health@pegasus.health.nz

If you need a doctor or are looking for more resources, check out these benefits of registering with a general practice.

Remember, your health matters, and the Refugee Health Service is dedicated to ensuring you receive the care and support you need. Don’t hesitate to reach out to us for help. 

Health Directory

Locate a health provider near you