Right Service Right Time connecting whānau with services

Right Service Right Time (RSRT) is a community-based initiative that Pegasus Health supports which seeks to improve the well-being of tamariki, rangatahi and their whānau, whatever their circumstances may be, to get the right service at the right time.

Whānau seeking assistance may have multiple needs and require more than one programme. They often go to multiple locations, interact with a range of processes and workers and have to tell their story many times. Right Service Right Time, however, is a one-stop-shop that is easily accessible and responsive for whānau.

“Right Service Right Time is a longstanding collaboration of over 40 partner organisations that include kaupapa Māori, Pasifika, refugee and migrant services. We work to reduce barriers to ensure timely access to health and wellbeing support,” says Donna Ellen, Community Support Manager at Pegasus Health.

Pegasus Health is a supporter of this integrated approach which ensures that health care services are coordinated around the needs of the diverse population of Canterbury.

The client feedback speaks for itself, with many whānau thanking Right Service Right Time for their help and support.

“The service I received was so welcoming, I got more assistance in a couple of weeks than I did in 3 years in the UK. Thank you so much and thank you for the referral for my youngest boy. You are all too kind,” says one client.

“The Right Service Right Time Coordinator was fantastic to deal with. She explained everything clearly and quickly established all the necessary help we needed. Thank you all for your help and advice,” says another client.


Find out more on the Right Service Right Time website.

Read the full May newsletter here