24 Hour Surgery
We are a walk-in urgent care clinic open 24 hours a day, seven days a week. When you arrive, you will be assessed through our triage system and seen in order of medical priority.
24 Hour Surgery is privately owned as part of Pegasus Health (Charitable) Ltd. You can find out more about our organisation on the Pegasus Health home page
In an emergency, call 111 or go to the Christchurch Hospital Emergency Department.
Medical emergencies include: chest pain or tightness, difficulty breathing, choking, severe bleeding or bleeding that won’t stop, sudden weakness or difficulty talking, fainting or unconsciousness.
If you have urgent medical concerns or need medical advice, please call Healthline on 0800 611 116.
24 Hour Surgery - Latest updates
If it can wait, don't come out late.
The 24 Hour Surgery is here to support your urgent care needs when your general practice is busy or closed. We are not appointment based, which means some periods are busier than others. The most unwell people are seen first, so there may be longer wait times for non-urgent patients. If it can wait, it’s best to come early the next day.
If you need health advice, give Healthline a call on 0800 611 116. They can also help direct you the best place to go.
From time to time, we may need to temporarily redirect some non-urgent patients if presentation numbers are very high. Always check our 24 Hour Surgery Facebook page for the most up-to-date information.
To learn about the healthcare options available to you, visit the Your Best Care website below.
24 Hour Surgery info
Call 24 Hour Surgery on 03 365 7777
Our clinic is conveniently located at 401 Madras Street, offering free patient parking and an accessibility ramp for easy access.
Opening Hours
24 hours, 7 days a week.
Parking
You can enter our carpark from Madras Street. Turn left just before the lights on Bealey Avenue. Or you can enter from Bealey Ave, just past Unichem Bealey. We have a drop off area at the front entrance if needed.
Accessibility
We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available. If you are hearing impaired, you can contact the Deaf emergency call centre on:
TTY: 0800 16 16 16
Voice: 111
In emergency, text 111 if you have registered with 111TXT
Public Transport
You can plan your bus trip from the Journey Planner on the Metro website
Before visiting 24 Hour Surgery: what to know
Is 24 Hour Surgery right for me?
Is this an emergency? Call 111 or go to Christchurch Hospital Emergency Department.
If you need 24/7 health advice
Call your general practice or Healthline on 0800 611 116 to talk to a health professional 24/7 if you, your whānau, or a friend feels unwell but you’re not sure whether you need to see a doctor. More Info (yourbestcare.co.nz)
If you need non–urgent care
Call your general practice, find a GP, or find out how to book a virtual or phone appointment here (yourbestcare.co.nz).
If you need urgent care
Visit the 24 Hour Surgery if you can’t get an appointment with your usual general practitioner and need to be seen the same day. We have a fracture clinic, observation unit, and a Pacific Radiology service on site. We also run diagnostic tests. 24 Hour Surgery operates on a walk-in basis using a triage system. Wait times vary depending on patient numbers.
What to consider when coming to 24 Hour Surgery
Wear a mask
Please consider others. Maintain social distancing and wear a surgical mask.
If you think you or you whānau have COVID-19
If you have COVID, please let our team know. You may be asked to wait in a portable cabin, or be taken to a private room inside the building to be seen by the triage nurse.
What to expect when visiting 24 Hour Surgery
You can read about the visit process on our What to expect at 24 Hour Surgery page.
24 Hour Surgery fees
Work out what you might pay when visiting us by downloading our full fees (PDF, 90.8 KB)
Standard Consultation Fees
Nurse Consultation Fees
*All prices are subject to change
*The fee is for consult only and doesn’t include treatment
What is a Community Services Card (CSC)?
This card can help with the costs of your health care. You must be enrolled with a GP to access Community Service Card holder pricing. Learn more about how to get a Community Services Card and find out if you are eligible on the Work and Income website.
- We require payment at the time of the visit.
- We accept all major credit cards, eftpos, and cash.
- We only issue accounts by prior arrangement or in exceptional circumstances.
- Credit card payments can be made online. Credit card fees apply when paying online.
Frequently asked questions
Wait times vary depending on the time of day, how many other patients are waiting, and how unwell you are.
We operate a triage system to ensure patients with urgent conditions are given priority. This is why some patients who arrive after you are seen first. You can be assured that when your turn comes, your problem will be given the time it needs.
If you’re unsure where to go, give Healthline a call on 0800 611 116 for free health advice 24/7.
To learn about the healthcare choices available to you, visit the Your Best Care website (yourbestcare.co.nz). You can also visit the Practice Plus website (practiceplus.nz) for an after-hours virtual or phone appointment.
In an emergency, call 111 or visit Christchurch Emergency Department. When you need care urgently but can’t get an appointment with your GP, 24 Hour Surgery may be your best option.
When you or someone you’re with is experiencing a medical emergency, you should call 111 or go to the Christchurch Hospital Emergency Department immediately.
Medical emergencies include:
- Chest pain and tightness
- Difficulty breathing
- Choking
- Severe bleeding or bleeding that won’t stop
- Sudden weakness or difficulty talking
- Fainting or unconsciousness.
We can see you if you’ve tested positive for COVID-19 and you are unable to get an appointment with your usual GP. Please let us know you have COVID-19 when you arrive. Remember to maintain social distancing and wear a surgical mask. You will be asked to wait in a portable cabin or a private room to be seen by the triage nurse.
You can call us anytime on 03 365 7777
Write to us:
P.O Box 3065
Christchurch
New Zealand
If you are hearing impaired:
You can contact the Deaf Emergency Call Centre on:
TTY: 0800 16 16 16
Voice: 111
Or in emergency, text 111 if you have registered with 111TXT
NZ Relay Service (nzrelay.co.nz)
For information about making emergency calls via RELAY please see the NZ Relay Service FAQs
Yes. The notes from your visit are sent to your GP so that they are aware of the treatment and diagnostic tests you received unless you ask us not to.
Yes, it does cost to visit us. We are a private organisation that is owned by Pegasus Health (Charitable) Ltd. Government funding contributes to, but does not cover the cost of running 24 Hour Surgery so we need to charge for our services. We are ACC accredited though you may need to pay an ACC surcharge when you visit us for an accident-related injury. You can view our charges by downloading the current fee schedule below.
If you have an x-ray, the doctor at the 24 Hour Surgery will look at your x-ray results and treat you accordingly.
As a safety measure, all x-rays are checked by a radiologist (x-ray specialist) who is trained to identify abnormalities that would otherwise be missed. If the radiologist reports an abnormality, we will advise you if further treatment is required. However, if you have not heard from us and you are concerned that your symptoms are not improving, please either contact us or your GP immediately.
If you have had a blood test taken and your results require action, you will be contacted by us.
If you haven’t heard from us and want to know your results you can contact us or your GP. If you do not have a regular GP, you can call the 24 Hour Surgery to obtain your results.
As the radiology providers are their own service, you will need to contact them directly for their fees. Find their contact details on their websites below:
Pacific Radiology (pacificradiology.com)
Beyond Radiology (beyondradiology.co.nz)
Reform Radiology (reformradiology.co.nz)
The best time to visit is when you know you need to be seen by a health professional and are unable to see your general practice team. Your wait time will be dependent on how unwell you are. We will be able to give you an indication of what that time is likely to be.
About 24 Hour Surgery
For information on the services offered at 24 Hour Surgery or how the team operates, visit the About 24 Hour Surgery page.
Want to provide feedback?
The 24 Hour Surgery team welcomes your feedback. If you have any concerns or compliments about your care or experience at our surgery, we would like to hear from you.