Pegasus information technology (IT) service desk
Pegasus IT support is here to help you manage your general practice and engage with patients online, so you can continue to provide the best possible care to your community.
Contact service desk
Phone: (03) 353 9990
Email: servicedesk@pegasus.health.nz
Our hours are 7.30am to 5.30pm, Monday to Friday (excluding statutory holidays).
Outside of these hours we offer reduced support services.
IT support services from Pegasus
General IT support
Service desk support for incident resolution, requests, and technical advice.
Remote access
Remote access service which allows practice staff to access their Practice Management System (PMS) and other data while offsite, using Citrix or Remote Spark platforms.
Backup Services
Cloud based backup service managed by Pegasus
Hardware Procurement
IT hardware and software procurement service with the benefit of business grade hardware including warranties, antivirus protection, licensed software and Pegasus group pricing.
IT hardware audit
Ensuring a practice’s computer hardware and peripherals are robust in terms of age, condition, and their physical location is important, to reduce the chances of a potential failure, resulting in downtime and lost productivity.
Secure Wi-Fi
A secure and reliable wireless solution to help you keep your patient data secure while aligning with Health Foundation Standards.
PMS training and technical support
Training and technical support for Medtech Evolution, and Indici practice management systems for the roles of nurse, reception, doctor, practice manager and finance.
Security audit
A full audit of your practice security, including a report and recommendation for action.
Website hosting
Hosting of practice's websites including patching, backups, and monitoring.
Health professional looking for more information?
Find more information about Pegasus Health services.
