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Pegasus Health

Barrington Medical Centre builds confidence in inclusive care for Rainbow patients.

Last Updated: 11 August 2025

With an increasing number of LGBTQIA+ patients enrolling at their practice, Barrington Medical Centre recently took steps to build staff capability in providing inclusive, affirming care for Rainbow communities. 

The team recognised that many staff had a limited understanding of the diverse identities within the LGBTQIA+ umbrella and the differing health needs and experiences that patients may present with. 

Hearing directly from patients was a key driver for change. “I have several patients in the rainbow community and have heard some horror stories from them,” General Practitioner, Dr Rebecca Buchan said. 

Seeking to strengthen inclusivity, Practice Manager Karyn Doherty reached out to Pegasus for support. Pegasus connected the team with Emma Peek, LGBTQIA+ Community Educator at Qtopia and Lead Kaimanaaki at Here Toitū. 

Emma attended a practice meeting to deliver a presentation covering the fundamentals of Rainbow-inclusive care. Their session included an overview of terminology, the importance of pronouns, and how to demonstrate allyship in clinical interactions. They also spoke to the broader context of inequitable health outcomes, highlighting data that shows an eightfold increase in presentations of psychological distress among Rainbow communities. 

The session prompted reflection within the team. “It made us think about how we subconsciously make assumptions, e.g., when a male rings to make an appointment for his partner, saying what’s her name, rather than what’s their name,” Karyn said. 

Following the presentation, the practice has implemented several practical changes. 
“We’ve added a Pride Pledge certificate at reception and rainbow decals in consult rooms, changed toilets to gender neutral and added pronouns to auto signatures,” Karyn said. 

As practices work best to serve the needs of their diverse enrolled populations, Barrington’s example offers a practical and achievable approach to building a more inclusive care environment.  

To support more inclusive care for Rainbow patients, your practice can access practical resources via the Pride Pledge website or contact your Practice Relationship Manager for further support.

 

Gender Affirming Care