Cashmere Health Therapy Dog

Cashmere Health has introduced an innovative approach to enhancing patient comfort and easing anxiety in the practice: every Friday afternoon, the team is joined by Saskia, a five-year-old Zuchon (a hypoallergenic cross between a Bichon Frise and a Shih Tzu) who is also a trained therapy dog. 

Saskia offers a calming, reassuring presence for patients. “You’ll often find her on a kid’s lap or an older person’s lap in the waiting room,” Saskia’s owner and general practitioner, Dr Alex Lee, said. 

For those feeling particularly anxious, Saskia can even accompany them into their consultation if they wish. “She reads people well, she can tell who wants her or needs her. She’s quite intuitive with people,” Dr Lee said. 

To ensure everyone feels comfortable, the practice displays clear signage when Saskia is present. If needed, she can be moved to a separate space to accommodate any patient preferences. 

Saskia has become a much-loved member of the team, lifting the spirits of patients and staff alike. Her presence is especially appreciated by children, neurodiverse patients, and those experiencing stress or medical anxiety. 

“Some patients ask if she’s here when they’re ringing up or coming in,” Practice Manager, Julie Potter, said. 

Recently, an elderly gentleman new to Christchurch arrived for his first visit, feeling nervous. The receptionist mentioned that Saskia was on duty, and she soon found him in the waiting room. At his invitation, Saskia hopped onto his lap and stayed with him while he waited. Afterwards, he told the receptionist he was feeling much better.