• 24 Hour Surgery Information

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    Call: 03 365 7777

    How to get there
    We are located at 401 Madras Street, Christchurch Central.

    Parking
    You can enter our carpark from Madras Street; turn left just before the lights on Bealey Avenue. We have a drop off area at the front entrance for patients who may require this.

    Public Transport
    You can plan your bus trip from the Journey Planner on the Metro website.

    Accessibility
    We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available.

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Pegasus Health

Farewell to a Steady Hand at Normans Road Surgery

Last Updated: 14 July 2025

After a quarter of a century at Normans Road Surgery, Practice Manager Yvonne Cross is preparing to retire. She began in 2000 as a part-time receptionist, working evenings and Saturdays to suit her family.  

After just a few years, Yvonne was appointed to the Practice Manager role and has led the practice full time for 20 years, overseeing a period of significant change in technology and funding. “Primary care is never dull. New initiatives are always coming through, and you’ve got to keep adapting.” 

She credits the team’s longevity and strong culture for the practice’s success. “We’ve got long-term staff right across the board, including nurses, receptionists, and GPs. That continuity makes a real difference. I’ve always focused on keeping the work environment positive and supportive. You deal with problems early and constructively. Who wants to spend eight hours a day somewhere they don’t enjoy?” Yvonne said. 

For new Practice Managers, Yvonne offers this advice: “You need good organisational skills and a strong peer support network. Stay connected with your staff. Practice management can be lonely if you let it, so keep asking questions and learning.” 

Yvonne is now ready for the next chapter. “It’s time to get off the beaten track, do the things I want to do. I'm getting back into pilates.” 

What will she miss most? “The people. Having colleagues around you who you can have intelligent conversations with. That’s what I’ll miss.”