Lyttelton Health Centre takes practical steps toward more inclusive care

The recently released Tāngata Whaikaha video series is prompting real change in general practice, including at Lyttelton Health Centre.

Practice Manager, Lisa Williams, said the videos offered “a powerful reminder of the lived experiences of disabled people in our healthcare settings.” She described the resource as thoughtful, insightful and immediately actionable.

Lisa and her team made several immediate changes after watching the series, including:

·       creating a dedicated space in the waiting room for wheelchair users, so they no longer have to wait while furniture is moved

·       clearing the clutter from the lower-height reception desk to ensure it is always accessible

·       reviewing signage and poster placement after feedback that too much visual information can be overwhelming.

“These videos helped us reflect on our environment and how we interact with patients. They will continue to guide our efforts to provide care that is respectful, inclusive and accessible to all,” Lisa said.

The five short videos focus on different points in the patient journey and are grounded in lived experience. They are accompanied by a summary sheet with practical steps your team can take.

If your practice is using the videos, we would love to hear how they are supporting your equity mahi.

 Tāngata whaikaha video series (Password: Equity) Summary sheet of actions