Welcome to the new Pegasus Health website

  • 24 Hour Surgery Information

    In a medical emergency, call 111

    Call 24 Hour Surgery

    Call: 03 365 7777

    How to get there
    We are located at 401 Madras Street, Christchurch Central.

    You can enter our carpark from Madras Street; turn left just before the lights on Bealey Avenue. We have a drop off area at the front entrance for patients who may require this.

    Public Transport
    You can plan your bus trip from the Journey Planner on the Metro website.

    We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available.

  • Unsure where to go?

    In a medical emergency, call 111
    • Want 24/7 health advice?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

    • Need a GP appointment

      Call your GP, find a GP or visit Practice Plus for a virtual appointment

    • Should I visit the 24 Hour Surgery?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

Privacy statement

This statement tells you how Pegasus Health (Charitable) Limited collects, uses and shares your personal information. 

Your ‘personal information’ is any information that can identify you as an individual. Your ‘health Information’ includes information about your health or disabilities and medical history. In this statement when we say ‘information’, we mean both your personal information and your health information. 

We comply with the Health Information Privacy Code 2020, and the Privacy Act 2020. 

If you have any queries about anything in this statement, email  privacy@pegasus.health.nz  or phone 03 379 1739 and ask to speak with our Privacy Advisor. 

How we collect your information 

We collect information from you directly, or from someone you have agreed we can speak to, for example, whānau, a support person or a relative. We will talk to you first to collect information unless there is good reason not to, for example, if you are sick and cannot agree to the information being provided to us. 

To provide services to you information is also collected from other health care providers, for example your general practitioner. These providers will have their own policies for sharing your information with us. 

If you provide information to us via a form through our website, we collect, use and store that information in accordance with our website Terms of Use.

How we use and share your information

We use your information to provide you with health services.

In some of our services like Refugee Health, Tautoko Hauora, Child and Whānau Support - Tautoko Hauora, we link you to another organisation, and so your information is shared in a referral.

Your information is also used to report on the services we provide to you and other people across Waitaha Canterbury, and to help improve health services. You will not be identified unless that is required, for example by Health New Zealand | Te Whatu Ora in our funding contracts.

We have access to information from general practices for clinical and administrative purposes, and to support them in their work and to provide health services.

There are times when by law we are required to share information, for example when requested by Manatū Hauora | Ministry of Health.

Holding your information

We use Microsoft Office 365 for our email and other office productivity applications, and Microsoft Azure Cloud services. For patients of the 24 Hour Surgery and a number of the other health services we provide, we use a patient management system.

All reasonable steps are taken to ensure the personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse. We have a number of security measures, including data encryption where possible and role-based access controls.  We follow the relevant health standards and guidelines for storing and sending information.

Information is kept for as long as legally required and for our specific organisational purposes. We are legally required to keep your health information for a minimum of ten years after the last time we provided you with a health service.

Your rights

You have the right to:

  • Ask us to see any of your personal information that we hold.
  • Ask us to correct your information if you think it is wrong.

Your caregiver or representative can also ask for information about you.

To make a request to see or correct your information, please contact:

Read more about making requests for information

Privacy complaints 

If you have concerns about your privacy and the handling of your personal information, please let us know. We will work with you and do our best to resolve your concern. We are always open to improving our processes and systems. 

Read more about our complaints process

If we are unable to resolve your concern, you have the right to complain to the Office of the Privacy Commissioner. Options for contacting the Privacy Commissioner are on the Commissioner’s website (privacy.org.nz)