Requests for Information

You can ask us for copies of the information we hold about you. Your request does not need to reference  privacy law or be in writing. We may ask you for your details to make sure we correctly understand what information you want.

You can make your request to us by email at, using our online contact form, or phone 03 379 1739 and ask to speak with the Privacy Advisor.

What we will do

If we are not the right people to respond, we will let you know, and transfer your request to the right place. For example, it might be better that we ask your GP to respond to you directly.

We will respond to you as soon as we can. If a response is going to take longer than 20 working days from the date of your request, we will let you know and keep you updated.

Providing the information

We will talk to you about how to give you the information, for example if you want this as hard copy printed documents, or if we can email it to you. It is important that you receive your information safely. This may mean that we agree with you to send documents by courier requiring your signature, or the information is collected in person.

If the information is collected in person, then you will need to provide identity information, such as your driver’s licence or Kiwi Access Card. This is so we ensure we provide the information to the right person. We only need to see the identity information, and don’t keep a copy.

If your care giver or representative asks us for information, we must provide this, unless a specific legal circumstance applies. These circumstances most commonly are:

  • we don’t think it is in your best interests to provide the information
  • we believe that you do not want the information to be provided
  • there is a reason under the Privacy Act why the information should not be provided.

Go back to the Privacy Statement page