• 24 Hour Surgery Information

    In a medical emergency, call 111

    Call 24 Hour Surgery

    Call: 03 365 7777

    How to get there
    We are located at 401 Madras Street, Christchurch Central.

    Parking
    You can enter our carpark from Madras Street; turn left just before the lights on Bealey Avenue. We have a drop off area at the front entrance for patients who may require this.

    Public Transport
    You can plan your bus trip from the Journey Planner on the Metro website.

    Accessibility
    We have wheelchair parking and an accessibility ramp. Wheelchairs are available if you need them. We also have an interpreter service available.

    Find out more

  • Unsure where to go?

    In a medical emergency, call 111

    • Want 24/7 health advice?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

      Call Healthline

    • Need a GP appointment

      Call your GP, find a GP or visit Practice Plus for a virtual appointment

      Find a GP

    • Should I visit the 24 Hour Surgery?

      Call your GP or Healthline to talk to a health professional 24/7 and they will point you in the right direction.

      Visit 24 Hour Surgery
Pegasus Health

Multi-factor Authentication at Pegasus Health

Multi-factor authentication (MFA) is required when accessing Claims Admin, Wā Kāinga, and Practice View.

Set up MFA

Multi-factor Authentication

MFA adds an extra step when logging in and helps protect sensitive information by making it harder for unauthorised users to access systems.

Introducing MFA is part of ongoing work to strengthen cyber security across Pegasus Health systems and aligns with expectations from Health NZ around protecting sensitive information (tewhatuora.govt.nz).

What this means for you

When accessing Claims Admin or Wā Kāinga, you may be prompted to complete multi-factor authentication. 

Once MFA is set up, you will be asked to confirm your login using an authenticator app approximately once every 90 days. 

Setting up MFA

Before you start

To set up MFA, you will need:

  • your login details for Claims Admin or Wā Kāinga
  • a smartphone
  • an authenticator app installed on your phone.

Authenticator apps are available from the Apple App Store and Google Play Store. Pegasus recommends using the Microsoft Authenticator App.


Download MFA instructions for SRPHC users (PDF)

Frequently Asked Questions (FAQs)


MFA is an additional security step used when logging into systems. After entering your password, you confirm your login using a code from an Authenticator app on your phone. This helps protect sensitive information and reduces the risk of unauthorised access.

You can set up MFA now by following the instructions in the setup guide (PDF).

Setting up MFA should take no longer than five minutes. Please follow the instructions in the setup guide (PDF).

You can use the Microsoft Authenticator or Google Authenticator app available from the Apple App Store or Google Play Store.

We recommend the Microsoft Authenticator app because it offers a simpler sign‑in experience. Instead of opening the app for a rotating code each time, you can confirm your sign‑in using a prompt on your phone.

Yes. MFA uses an Authenticator app, which requires a smartphone. 

If you do not have a smartphone, please contact the Pegasus Health Service Desk to discuss alternative options.

Phone: 03 353 9990
Email: servicedesk@pegasus.health.nz

You will need to set up your Authenticator app again on your new phone. 

Your MFA can be reset. Please contact the Service Desk for support.

No. MFA will be required once every 90 days when accessing Wā Kāinga or Claims Admin. You will confirm your login using a code from your Authenticator app. 

New staff and locums should follow the standard account setup process for Claims Admin and Wā Kāinga. MFA will be set up as part of their first login. 

Yes. If you need help resetting MFA for Claims Admin, Wā Kāinga or Practice View, please contact the Pegasus Health Service Desk: 


Phone: 03 353 9990 
Email: servicedesk@pegasus.health.nz 

Illustration of Pegasus Health IT support at computer wearing a headset

Need help?

If you need help setting up MFA or accessing your account, please contact the Pegasus Health Service Desk. 

Phone: 03 353 9990 
Email: servicedesk@pegasus.health.nz 

Visit the Service Desk Customer Portal