The purpose of the Navigation Service is to relieve seasonal pressures on the local health system, during winter months. Our goal is to ensure that patients receive the right care from the right place at the right time.
Given the consistent demand across Primary Care, Urgent Care, and Emergency Departments, the navigation service aims to reduce the number of people seeking care from urgent care providers and increase health literacy among patients to encourage them to seek appropriate care options.
Read more about the Acute Demand Navigation Service and referral process (PDF)
FAQs
Read FAQs about the Navigation Service (PDF), including the answers to these questions:
- What is the purpose of the Navigation Service?
- How does the service work?
- What hours does the service operate?
- Why is this Navigation Service connected to the Acute Demand team?
- Are Service Navigators clinicians?
- What am I able to claim as a GP for this?
- What are the costs for the patient?
- How will my patients who are referred into the service be managed?
Forms
Acute Demand Navigation Service – General Practice Preferences Form
Acute Demand Navigation Service – Referrer Feedback Form
