Disability Guidelines

Supporting disabled people in health settings to improve communication and accessibility

  • Put the person before the impairment.
  • Ask before you help, don’t assume they need it.
  • Think before you speak.
  • Don’t make assumptions.
  • Respond graciously to requests.
  • Speak directly to the person initially, not their support person if they have one.
  • Always include the person in decision-making.
  • Be patient, supportive, flexible.
  • Ensure that whānau and support people are aware of any decisions made.

Download the guide below for specific guidance on:

  • People who are mobility impaired
  • People who are visually impaired or blind
  • People who are hard of hearing, deaf or have speech impairments
  • People with cognitive impairments (learning disabilities)
  • People with autism spectrum disorder or sensory impairments.

Download the document – disability guidelines (PDF)

Download the poster – disability guidelines (PDF)