Insights from a successful Administration and Reception Training (ART) session

A recent ART session provided a valuable platform for attendees to share experiences, exchange ideas, and establish new connections. 

The recent Administration and Reception Training (ART) session brought together over 60 participants to explore critical aspects of funding, problem-solving, and networking within the healthcare sector. This gathering served as a productive forum for participants to delve into enhancing administrative procedures and advancing the quality of patient care. 

The session facilitated a dynamic exchange of ideas and experiences, fostering an environment of collaborative learning. Attendees engaged deeply with the content presented by the speakers, leading to spirited discussions and an appreciation of the shared insights. This engagement highlighted the event’s success in providing a robust platform for professional development and network expansion. 

Pegasus Health Privacy Advisor, Rebecca Hawkins, ran a session on privacy. Most participants were already aware of privacy and the impact on their roles. A team exercise where participants acted different privacy situations was well received.

Feedback was actively solicited from the attendees through distributed forms, which yielded overwhelmingly positive responses. These insights are being integrated to refine future sessions, underscoring the organization’s commitment to continuous improvement. 

Building on the positive momentum of this event, another ART workshop is scheduled later in the year. This forthcoming session will continue to support the administrative staff at Pegasus practices, ensuring they are well-equipped to contribute effectively to the healthcare system. Through such initiatives, the organisation reaffirms its dedication to enhancing administrative competencies that are pivotal in supporting healthcare operations.